For shipping costs, we calculate prices based on either the dimensional weight or the actual weight of the package—whichever is greater.
Supex employs the following volumetric calculation to determine the dimensional weight in kilograms per package:

• Airfreight (Domestic): Length x Height x Width in cm / 6000

• Airfreight (International Courier): Length x Height x Width in cm / 5000

• Inland (Domestic): Length x Height x Width in cm / 4000

This ensures a fair and accurate representation of shipping costs for packages with varying dimensions and weights.

Absolutely! We do handle the transportation of dangerous goods by air, provided you comply with the policies set by the airline. A crucial requirement is the Material Safety Data Sheet (MSDS), a mandatory document used to assess and determine the eligibility of goods for air shipment. This ensures a thorough and secure process for shipping potentially hazardous materials.

Absolutely! Supex offers comprehensive loading and unloading services, providing cranes or forklifts as needed for efficient loading at the origin and unloading at the destination. Your goods are in capable hands with our specialized equipment and professional handling.

Absolutely, we do provide wooden packing for your convenience. For all electronic and fragile items, we recommend using wooden packing to ensure proper protection. Adequately wrapping and marking these items significantly reduces the risk of damage during the delivery process. With our wooden packing service, your fragile items are safeguarded until they reach you.

Supex is capable of delivering to every region in Indonesia, including Sumatra, Java, Kalimantan, Sulawesi, Papua, and even remote areas across the country. Our extensive network ensures comprehensive coverage for all your domestic shipping needs.

Yes, we offer both console and charter services for inland shipments.
The distinction between these services lies in the delivery method.

• Console involves consolidating multiple customers' loads onto one truck, usually with a minimum weight requirement.

• Charter services cater to clients requiring a specific truck for their products, allowing them to send goods based on the requested car load.

These services provide flexibility and tailored solutions for various shipping needs.

Yes, absolutely! Supex provides a comprehensive pick-up service for documents and packages, even for just one package, ensuring a seamless courier service within the city. Regardless of the size or type of your shipment, we are committed to a convenient and reliable pick-up to meet your delivery needs.

For export courier shipments, you may be required to provide documents such as a commercial invoice and a packing list. These documents are essential for a smooth and compliant export process.